Response Rate
Consumer Recommendation
Resolution Rate
Customer Service Rating
Response Rate
Consumer Recommendation
Resolution Rate
Customer Service Rating
Dissatisfied consumers submit complaints about aliexpress and share their experiences. How does customer service respond?
06 Dec 2025
#107
The product I received is completely different from the photos shown on the website. The item has nothing to do with the advertised product, and the quality is extremely poor. This seller is clearly scamming customers, and it is not the first time — many others have reported similar issues and fake ...
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27 Nov 2025
#102
Not ResolvedTo the AliExpress customer service team The reason for my complaint is as follows: The backpack was delivered defective (see photos). The seller's suggestion was a minor price reduction or to return the item. Since a free return was promised, I sent it back. The return receipt with tracking numb...
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2
Get in touch with aliexpress customer service using the contact details provided.
Alibaba (China) Co., Ltd
969 West Wen Yi Road
Yu Hang District Hangzhou 311121
https://aliexpress.com
AEbuyerservice@aliexpress.com
Write a claimConsumers rate the customer service of aliexpress after completing their complaint and share their experience.
Problem Not Solved!
5 days ago
The AliExpress customer service LIED to me by mail and promised to refund my shipping costs but did NOT keep this promise. This so-called "customer service" is NOT a real customer service at all but a service that lies to its customers with the intend to keep them waiting until they can rip them off. VERY BAD indeed :-(
Would you recommend it?
No
Customer Service Rating
0/10
Were you contacted?
No
aliexpress provides various channels for customers to resolve queries, report issues or submit complaints.
One of the simplest ways to get in touch with aliexpress is via email. You can send your complaint or query to the following address:
Make sure to include all relevant information to help with a quick resolution: reference number, date of incident, and a clear description of the issue.
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Alibaba (China) Co., LtdInclude all relevant details if you send a written complaint — such as your order number, contact details, and a clear explanation of the issue.
aliexpress offers a contact form on its official website. Visit the following link and look for a section such as “Contact”, “Customer Service” or similar:
From there, you can submit your query or complaint directly through the form provided by the company.
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