Dr Frank's Weight Loss Clinic - Urgent: Incorrect Shipping Address & Refused Delivery – Order #*****

Dear Customer Service Team,

I recently placed order #*****, but I have not received it, as the tracking status shows that the shipment was refused. I contacted enquiries@drfranks.co.uk to understand why this happened. However, I was informed by Athul that I had refused the delivery. I want to clarify that I did not refuse the shipment, and I requested proof—such as a photo of the refusal or a note from the courier confirming this.

Instead of providing proof, Athul sent me the tracking status again. While reviewing the details, I noticed that the shipping address used for the order is incorrect and different from the one I have saved on my Dr. Frank account. This explains why the delivery was unsuccessful.

I have tried to explain to Athul that this error was not on my part, as my correct address is already saved on the website. The issue appears to be a mistake when printing the shipping label. However, Athul has insisted that the correct address was used, which contradicts the shipping details I have received.

I kindly ask you to investigate this matter and advise how it will be resolved. As the mistake was not mine, I would appreciate a solution that ensures I receive my order promptly.

I have attached:

My correct address as listed on the Dr. Frank website.

A screenshot of the incorrect shipping address used for the shipment.

Please let me know how we can resolve this as soon as possible.

Kind Regards,

*****