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Customer Service Rating
Dissatisfied consumers submit complaints about EMR and share their experiences. How does customer service respond?
07 Jun 2025
#4
I tried to park at Ilkeston station to pick someone up. I drove into the long stay car park and looked at the two pay machines but I couldn’t see the prices listed anywhere I, therefore, drove out of the long stay car park as I did not know how to pay! I found the ‘pick up’ car park but again, no...
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Get in touch with EMR customer service using the contact details provided.
https://www.eastmidlandsrailway.co.uk
contact@eastmidlandsrailway.co.uk
Write a claimEMR provides various channels for customers to resolve queries, report issues or submit complaints.
One of the simplest ways to get in touch with EMR is via email. You can send your complaint or query to the following address:
contact@eastmidlandsrailway.co.uk
Make sure to include all relevant information to help with a quick resolution: reference number, date of incident, and a clear description of the issue.
If you prefer to speak directly with EMR’s customer service team, you can call the following number(s):
Have all important details ready (e.g. order number, registered email address, or date of incident) to help process your complaint efficiently.
EMR offers a contact form on its official website. Visit the following link and look for a section such as “Contact”, “Customer Service” or similar:
https://www.eastmidlandsrailway.co.uk
From there, you can submit your query or complaint directly through the form provided by the company.
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This page is not the official website of the company. If you wish, you can file your claim directly through the brand’s official channels or via regulatory authorities and dispute resolution bodies. All visible contact data, images, or logos are shown based on information provided by users and/or trademarks used by the company in its market presence and communications.
