FlixBus

FlixBus Complaints 11

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Most Read Complaints

Here you will find the most read complaints and experiences from the last 7 days about FlixBus.

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Company Details

Transportation service Bus and coach company

Contact Information

Contact FlixBus customer service using the provided contact details.

Address
Amphitheatre Parkway 1600 Mountain View 94043 United Kingdom
Customer Service Email
info@flixbus.co.uk
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n.d.
How is it calculated?
12/07/2025 - 11/07/2026

"n.d." (not defined) means that the company has not received enough ratings to calculate a satisfaction index.

Reputation details

Response Rate

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Consumer Recommendation

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Resolution Rate

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Customer Service Rating

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   Development View the development of FlixBus over the last 6 months
Satisfaction Index

FlixBus Complaints

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Most Common Issues with FlixBus

36.4%

Invoice and refund

18.2%

Customer service / staff

9.1%

Contracts and cancellation

9.1%

Product and quality

9.1%

Other

What do consumers say about FlixBus customer service?

Consumers rate FlixBus customer service after completing their complaint and share their experiences.

Problem Not Solved!

04 May 2026

It was really hard to find and after 3 weeks I still haven’t recieved an answer.

Would you recommend it?
No

Customer Service Rating
2/10

Were you contacted?
No

View Complaint

Problem Not Solved!

03 May 2026

It was a terrible decision for me to book a trip with this company. I was assaulted and I thought customer service will resolve the issue, I believe all people who are working for this company have exactly the same attitude problem. I take my problem higher at moment by contacting Belgium specific authority to resolve the issue. For me FlixBus is the worst company. Definitely not a company that I could advise my relatives and friends to go with.

Would you recommend it?
No

Customer Service Rating
0/10

Were you contacted?
No

View Complaint

Ranking in the category

Transportation service

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