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Dissatisfied consumers submit complaints about Fonehouse and share their experiences. How does customer service respond?
22 Jul 2025
#71
Dear Customer Service Team at Fonehouse, I am writing to formally raise a complaint regarding a faulty mobile phone and repair job. The reason for my complaint is as follows: After only having my Samsung galaxy 23 for 4 months, the camera broke. I looked on the fonehouse website where I saw ...
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Get in touch with Fonehouse customer service using the contact details provided.
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre,
BRACKNELL
RG12 7GL
United Kingdom
https://www.fonehouse.co.uk
hello@fonehouse.co.uk
Write a claimFonehouse provides various channels for customers to resolve queries, report issues or submit complaints.
One of the simplest ways to get in touch with Fonehouse is via email. You can send your complaint or query to the following address:
Make sure to include all relevant information to help with a quick resolution: reference number, date of incident, and a clear description of the issue.
If you prefer to speak directly with Fonehouse’s customer service team, you can call the following number(s):
Have all important details ready (e.g. order number, registered email address, or date of incident) to help process your complaint efficiently.
If you wish to send a written complaint by post or would like to know the registered office of Fonehouse, here is their official address:
Include all relevant details if you send a written complaint — such as your order number, contact details, and a clear explanation of the issue.
Fonehouse offers a contact form on its official website. Visit the following link and look for a section such as “Contact”, “Customer Service” or similar:
From there, you can submit your query or complaint directly through the form provided by the company.
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This page is not the official website of the company. If you wish, you can file your claim directly through the brand’s official channels or via regulatory authorities and dispute resolution bodies. All visible contact data, images, or logos are shown based on information provided by users and/or trademarks used by the company in its market presence and communications.