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Customer Service Rating
Dissatisfied consumers submit complaints about Frive and share their experiences. How does customer service respond?
30 Sep 2025
#87
Dear Frive Customer Service, I am writing to raise a formal complaint regarding the unacceptable handling of my subscription during the flooding incident that affected my home on York Street, London (75 York Street, *****). For reference, Thames Water have published details of the flooding here: ...
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Get in touch with Frive customer service using the contact details provided.
Millharbour Court, 6 Watergate Walk
London
E14 9XH
United Kingdom
https://www.frive.co.uk
hello@frive.co.uk
Write a claimFrive provides various channels for customers to resolve queries, report issues or submit complaints.
One of the simplest ways to get in touch with Frive is via email. You can send your complaint or query to the following address:
Make sure to include all relevant information to help with a quick resolution: reference number, date of incident, and a clear description of the issue.
If you wish to send a written complaint by post or would like to know the registered office of Frive, here is their official address:
Include all relevant details if you send a written complaint — such as your order number, contact details, and a clear explanation of the issue.
Frive offers a contact form on its official website. Visit the following link and look for a section such as “Contact”, “Customer Service” or similar:
From there, you can submit your query or complaint directly through the form provided by the company.
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