Response Rate
Consumer Recommendation
Resolution Rate
Customer Service Rating
Response Rate
Consumer Recommendation
Resolution Rate
Customer Service Rating
Dissatisfied consumers submit complaints about Gardening Express and share their experiences. How does customer service respond?
22 Jul 2025
#73
IORDERED PLANTS ORDER NO ***** ON ***** THEY HAVNT ARRIVED I HAVE EMAILED THEM OVER A DOZEN TIMES I HAVE HAD NO REPLY FOR A MONTH BEFORE THAT I HAD E MAILS SAYING THEY ARE ON THE WAY BUT THEY WERENT AND STILL NO PLANTS...
14 Jul 2025
#43
URGENT PLEASE I wanted two norwegian spruce priced at 29.99 reduced from 49.99. There is no information about delivery I was sent an email that I did not complete my order I replied to say I wish to know when the delivery will happen if I order. No response at all! What service is this? I do...
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13 Jul 2025
#42
ordered 2 magnolias 7/6/25,one arrived 1/8/25 ,my account says order 'partially shipped',have sent 3 emails with no response.Used to be brilliant company but not anymore....
08 Jul 2025
#34
I made an order on 22 June - I have used gardening express in the past and they were excellent I have also recommended them to friends. However I have not received my order and cannot contact the company If they have gone bust they should close down their website as this is just stealing....
04 Jul 2025
#31
Ordered fairy carpet roses on 14th June, order number #*****, it is now 4th July, have waited 15 working days My credit card shows the money has been received, but no roses have been delivered I now wish I had read the complaints before making my order I will be contacting my credit card provider...
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03 Jul 2025
#30
This company has no contact details, they do not have a telephone number. Unfortunately, I made the mistake of buying plants never received and now I have nothin;g they have my money—disgusting company. I will be going on social media to put them on blast. WHY DONT YOU RESPOND TO PEOPLE'S QUERIES....
03 Jul 2025
#29
Not ResolvedI bought 3 bare root roses order #***** from you on 02/o5/2025. Two have taken very well but one has not t taken at all (climbing rose decor Arome). Please can I have a replacement. Thank you. ***** *****...
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03 Jul 2025
#28
My order number is ***** i have been trying to no avail to make contact with you regarding my order. I am very angry now as you do not respond. I want an URGENT REFUND i will never use your service again and will be telling anyone i knowhow unprofessional you are. Mrs J *****...
03 Jul 2025
#27
Hi, I placed an order on 09/06/25 for evergreen clematis, order #*****, I still have not received the the order and despite several attempts at contact supplying me email, I do not get a response. There is no contact phone number allowing me to speak personally to someone, which I find very odd. We...
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03 Jul 2025
#26
Carton labelled upside down obviously due to lack of attention. Hence section where plants contained transported on it's head. Carton in that section squashed Pots inside badly damaged resulting in plants and soil hanging little of the plant dried up and dead! Contacted Gardening Express THREE tim...
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17
02 Jul 2025
#25
Order No ***** Ordered on the 4th June. Contacted you and received a reply on the 23rd June stating that you were very busy and that, if you exceeded 15 working days for delivery , I would be contacted. It is now 20 days and still no contact or delivery. Where is my order? Perhaps you should remove...
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01 Jul 2025
#24
despite trying numerous times to find out what has happened to the remaining items from my order bought and paid for on the 4th of june , i have had no reply to explain what the problem is!. i feel i have been scammed , the two bags of compost arrived from the order in a couple of days but the p...
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25 Jun 2025
#20
So I have spent £250 on buying 50 lavender plants in 2-3m pots. It says that delivery is normally up to 5 days but please understand in busy periods in can take up to 15 days. I placed the order on the 4th June and we are now on the 25th June, I have repeatedly asked politely for an update, as on m...
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23 Jun 2025
#16
I ordered several items from Gardening Express around 10th June. The order included a mini greenhouse, two plant pots and a shrub. The shrub was missing from the order when it arrived and despite five emails sent to your company querying this, no-one has bothered to resolve this problem ..? I wo...
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Get in touch with Gardening Express customer service using the contact details provided.
Three Elms Business Centre, Chelmsford
Essex
CM1 4TZ
United Kingdom
https://www.gardeningexpress.co.uk
ineedhelp@gardeningexpress.co.uk
Write a claimConsumers rate the customer service of Gardening Express after completing their complaint and share their experience.
Problem Not Solved!
18 Aug 2025
I sent a form on 3/7 2025 back have not heard back from them. about my complaint that one of the roses they sent to me died. there service is rubbish
Would you recommend it?
No
Customer Service Rating
0/10
Were you contacted?
No
Gardening Express provides various channels for customers to resolve queries, report issues or submit complaints.
One of the simplest ways to get in touch with Gardening Express is via email. You can send your complaint or query to the following address:
ineedhelp@gardeningexpress.co.uk
Make sure to include all relevant information to help with a quick resolution: reference number, date of incident, and a clear description of the issue.
If you wish to send a written complaint by post or would like to know the registered office of Gardening Express, here is their official address:
Include all relevant details if you send a written complaint — such as your order number, contact details, and a clear explanation of the issue.
Gardening Express offers a contact form on its official website. Visit the following link and look for a section such as “Contact”, “Customer Service” or similar:
https://www.gardeningexpress.co.uk
From there, you can submit your query or complaint directly through the form provided by the company.
Our platform offers maximum transparency and safety when it comes to consumer complaints. Trust real experiences and verified content.
This page is not the official website of the company. If you wish, you can file your claim directly through the brand’s official channels or via regulatory authorities and dispute resolution bodies. All visible contact data, images, or logos are shown based on information provided by users and/or trademarks used by the company in its market presence and communications.