Groupon UK Complaints 2

Submit Complaint

Most Read Complaints

Here you will find the most read complaints and experiences from the last 7 days about Groupon UK.

View all 2 complaints

Company Details

Coupon service

Contact Information

Contact Groupon UK customer service using the provided contact details.

Address

11th-12th Floor, 2 Leman Street London E1 8FA United Kingdom

Website

https://www.groupon.co.uk

Customer Service Email

emearisklegal@groupon.com

Write a complaint

n.d.

How is it calculated?

13/05/2025 - 12/05/2026

"n.d." (not defined) means that the company has not received enough ratings to calculate a satisfaction index.

Reputation details

Response Rate

Consumer Recommendation

Resolution Rate

Customer Service Rating

Development View the development of Groupon UK over the last 6 months

Satisfaction Index

Groupon UK Complaints

Total 2 Submit Complaint

How does the complaint process work?

To ensure the integrity of the platform, companies cannot pay to remove complaints or independently mark them as “resolved”. Show more

What do consumers say about Groupon UK customer service?

Consumers rate Groupon UK customer service after completing their complaint and share their experiences.

Problem Not Solved!

16 Mar 2026

1. If the “Brand Fee” is a separate charge from the service charge Then this fee was not disclosed anywhere in the Groupon offer at the time I purchased the voucher. The addition of an undisclosed mandatory charge means the total price payable was not accurately presented at the point of sale, which is inconsistent with the transparency requirements under the Consumer Protection from Unfair Trading Regulations 2008. 2. If the “Brand Fee” is intended to be the same as the service charge mentioned in the deal terms The fine print clearly states that “A discretionary 10% service charge will be added to the bill.” I have attached the relevant section of the offer terms for reference. The term discretionary means the charge is optional. In practice, however, the restaurant treated this as a mandatory fee and required payment before allowing us to leave, which is inconsistent with the term disclosed in the Groupon listing. In either scenario, the charge applied during my visit does not correspond with the terms under which the voucher was sold on the Groupon platform. Given this experience, I have lost confidence in purchasing through Groupon.

Would you recommend it?
No

Customer Service Rating
0/10

Were you contacted?
Yes

View Complaint

Why you can trust complaints on Complaint24

Our platform guarantees transparency and security.

Real people, real experiences
All complaints come from verified users.
Fight against fake complaints
Complaints are automatically checked for spam and abuse.
Zero tolerance for fraudulent content
Suspicious content is reviewed immediately.
Privacy protection
We do not display full user names.
100% user-generated content
Companies cannot influence the content.

This page does not represent the official website of the company. You may submit your complaint via official brand channels or through competent authorities.