Halifax

Halifax Complaint 1

Submit Complaint
Submit Complaint

Most Read Complaints

Here you will find the most read complaints and experiences from the last 7 days about Halifax.

View all 1 complaints

Company Details

Insurance agency Financial advisor Non-bank financial service Bank

Contact Information

Contact Halifax customer service using the provided contact details.

Address
The Mound, Edinburgh, EH1 1YZ
Customer Service Email
premiermortgagedesk@halifax.co.uk
Write a complaint
n.d.
How is it calculated?
13/05/2025 - 12/05/2026

"n.d." (not defined) means that the company has not received enough ratings to calculate a satisfaction index.

Reputation details

Response Rate

--

Consumer Recommendation

--

Resolution Rate

--

Customer Service Rating

--
   Development View the development of Halifax over the last 6 months
Satisfaction Index

Halifax Complaints

Total 1 Submit Complaint

Search

How does the complaint process work?
To ensure the integrity of the platform, companies cannot pay to remove complaints or independently mark them as “resolved”. Show more

What do consumers say about Halifax customer service?

Consumers rate Halifax customer service after completing their complaint and share their experiences.

Problem Not Solved!

27 Jul 2025

Very poor, with one or two notable exceptions of people (usually junior) trying their best - I spoke to about 10 people all told - finally my complaint was supposed to have been escalated to ‘a manager’ who would phone me - I am still waiting for the phone call. Then I got a text telling me that a letter explaining why they couldn’t resolve my complaint had been sent to me. I am still waiting for the letter. Abysmal customer service

Would you recommend it?
No

Customer Service Rating
2/10

Were you contacted?
No

View Complaint

Ranking in the category

Insurance agency

Why you can trust complaints on Complaint24

Our platform guarantees transparency and security.

  • Real people, real experiences
    All complaints come from verified users.
  • Fight against fake complaints
    Complaints are automatically checked for spam and abuse.
  • Zero tolerance for fraudulent content
    Suspicious content is reviewed immediately.
  • Privacy protection
    We do not display full user names.
  • 100% user-generated content
    Companies cannot influence the content.

This page does not represent the official website of the company. You may submit your complaint via official brand channels or through competent authorities.