At Complaint24, transparency, independence, and credibility are our top priorities.
For this reason, companies have no possibility to delete complaints in exchange for payment, modify their content, or independently mark them as “resolved.”
Companies can neither buy nor have complaints removed.
Paid services, memberships, or advertising packages also have no influence on the content, visibility, or status of a complaint.
All published complaints remain online as long as they:
are factual and comprehensible,
do not contain legal violations, and
comply with our terms of use.
Whether a complaint is marked as “resolved” is decided exclusively by the affected consumer.
Only the person who submitted the complaint can change the status – for example, if:
a satisfactory solution has been found,
a refund or compensation has been provided, or
the issue has been resolved in another way.
Companies themselves have no technical or editorial control over this status.
This clear separation protects:
the independence of the platform,
the credibility of published content, and
the trust of other consumers.
This ensures that complaints reflect real experiences and are not distorted by financial interests or paid influence.
Companies still have the opportunity to respond actively. They can:
respond publicly to complaints,
present their perspective in a factual manner, and
offer constructive solutions.
A transparent and solution-oriented dialogue often increases the likelihood that the consumer will voluntarily mark the complaint as “resolved.”
Complaint24 sees itself as a neutral and independent platform that brings consumers and companies together on equal footing –
without favoritism, without manipulation, and without hidden influence.