How Does It Work?
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Complaint24 is a public complaint platform for all types of complaints and acts as a bridge of communication between consumers and businesses.
Complaint24 is a public complaint platform for all types of complaints and acts as a bridge of communication between consumers and businesses.
All complaints on Complaint24 come from consumers in Germany. Any consumer aged 18 or older can generally submit a complaint about any company, as long as they have or had a business relationship with the company they wish to complain about.
All complaints about a company are published on the company’s profile page. Here, you can read and write complaints as well as find other relevant information about the company, such as the overall satisfaction index rating.
Complaint24 was founded in 2016 as an independent complaint platform that is open to both consumers and businesses, enabling collaboration between the two.
We allow everyone to publish complaints and claims; companies have no way to pre-select or filter what consumers can actually read about them.
All complaints are published immediately, without pre-selection, and forwarded to the relevant company.
The content of the complaints is not important to us. After all, every consumer has a different perception of when and what they want to complain about.
Complaints on Complaint24 are user-generated content. This means that each complaint is the intellectual property of the author and can only be permanently deleted by the author themselves. If a user does not delete their complaint, we retain it as long as they have a user account. If a user deletes their account, all their complaints are also permanently deleted.
Freedom of expression is, of course, allowed on our platform, but it has its limits when our guidelines are violated. Every company has the ability to report complaints that violate our guidelines. It is obligated to use the reporting function in accordance with the guidelines. If you violate our guidelines while using our platform, we have the right to delete your complaints and/or block or delete your account. If we delete your account, all your complaints will be deleted simultaneously.
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To write a complaint, click the red "Write a Complaint" button. You can find this button at the top right of the website or on the relevant company profile. If the company is not yet registered in our database, you can add it manually.
Write a ComplaintThen fill out the complaint form. Think of a meaningful title for your complaint and describe your experiences in as much detail as possible.
In the next step, choose the delivery method for your complaint. You can opt for free delivery by email or choose delivery by post, which incurs an additional fee.
We publish your complaint on Complaint24 and send it to the relevant company.
The company can respond to your complaint and contact you directly. Communicate with the company under the watchful eye of consumers. Work together to find a solution.
A company that values customer satisfaction will take your problem seriously and strive to find a solution quickly.
Once your complaint is resolved, you can rate the company’s customer service. This helps other consumers get a realistic impression of the company and also helps the company improve its reputation on Complaint24.
Questions and Answers About the Complaint24 Platform
Complaint24 is the largest complaint portal in Germany, with more than 300,000 visitors per month.
Here, you can publicly share your bad experiences with companies and communicate your problem directly with the relevant company via a complaint template so that they can work on resolving your issue.
Additionally, you can get an idea of the friendliness of customer service at well-known companies by reading the more than 10,000 complaints shared monthly by users on Complaint24, helping you make more informed purchasing decisions.
Click the red "Write a Complaint" button. You can find this button at the top right of the website or on the relevant company profile. If the company is not yet registered in our database, you can create it manually.
Write a ComplaintNothing! Using Complaint24 is free for you as a consumer and will remain free in the future.
Our goal is to help you and other consumers resolve their issues with companies. So, don’t expect any hidden costs.
However, if you decide to send your complaint additionally by post to the relevant company, we charge a small fee for shipping. We do not charge any costs without your explicit consent!
But how is the platform funded? Complaint24 is primarily funded through advertising revenue and donations from satisfied consumers.
Complaint24 is a public complaint platform. Our goal is to promote the honest exchange of opinions and experiences between consumers and improve communication between businesses and their customers. And that is completely legal.
It is true that companies are exposed to some public pressure due to the publication of complaints on Complaint24. But that is also legal. Ultimately, companies can also benefit from this, as they receive concrete suggestions on how to improve their services and products in terms of customer friendliness.
However, as a user of Complaint24, you must ensure that the content you write and publish complies with our guidelines.
Every company also has the ability to report complaints that violate our guidelines. It is obligated to use the reporting function in accordance with the guidelines. If you do not comply with our guidelines while using our platform, we have the right to delete your complaints and/or block or delete your account.