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Dissatisfied consumers submit complaints about Metro Bank and share their experiences. How does customer service respond?
19 Jul 2025
#56
Hi A member of my team went to get change for our business yesterday. They were sent away and told the owner/account holder needs to attend and needs a paying in book. As the owner I then go to the bank ,somewhat annoyed. I was annoyed and probably annoying but at no time did I raise my voice , s...
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14 Jul 2025
#44
Dear Metro Bank Complaints Team, I am writing to formally raise a complaint regarding a series of unauthorized direct debits that have been taken from my account over the past five years by a company called Thames Water. I have recently reviewed my account and found that various payments have ...
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Get in touch with Metro Bank customer service using the contact details provided.
One Southampton Row
WC1B 5HA
London
United Kingdom
https://www.metrobankonline.co.uk
Metro Bank provides various channels for customers to resolve queries, report issues or submit complaints.
If you wish to send a written complaint by post or would like to know the registered office of Metro Bank, here is their official address:
Include all relevant details if you send a written complaint — such as your order number, contact details, and a clear explanation of the issue.
Metro Bank offers a contact form on its official website. Visit the following link and look for a section such as “Contact”, “Customer Service” or similar:
https://www.metrobankonline.co.uk
From there, you can submit your query or complaint directly through the form provided by the company.
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