Metro Bank - Unauthorised DD

Dear Metro Bank Complaints Team,

I am writing to formally raise a complaint regarding a series of unauthorized direct debits that have been taken from my account over the past five years by a company called Thames Water.

I have recently reviewed my account and found that various payments have been deducted without my knowledge or consent. I have never entered into a contract or agreement with Thames Water, nor have I authorized them to set up a direct debit on my account. I have contacted them on numerous occasions and they have never been able to provide me with proof of a signed contract.

Under the Direct Debit Guarantee Scheme, I understand that I am entitled to a full and immediate refund of all payments collected in error. I would therefore like to request that Metro Bank investigates this matter and refunds the total amount of all unauthorized payments made to Thames Water from my account.

Please find below the relevant details:

Account holder name: TA White

Account number: *****

Sort code: *****

Estimated date range of unauthorized payments:

£20 - 30/12/20
£100 - 1/12/21
£100 - 10/3/22
£100 - 1/3/22
£100 - 3/5/22
£164.40 - 12/4/23
£164.40 - 3/4/23
£73.50 - 1/9/23
£110.25 - 28/12/23
£55 - 3/6/24
£55 - 1/7/24
£55 - 18/9/24

Payee: Thames Water


I would appreciate your prompt attention to this matter and a written confirmation of the total amount to be refunded. Please let me know if you require any additional information from me to assist with your investigation.

Kind regards,
***** White
18A Woolwich Road,
Belvedere.Kent.
DA17 5EW
*****