Complaint24 acts as a communication bridge between consumers and companies. The platform helps consumers assert their rights.
At the same time, companies have the opportunity to respond appropriately to complaints and find a satisfactory way for all parties to handle issues fairly and flexibly.
Contact us
info@complaint24.co.uk
Complaints (per year)
Visitors (per year)
Page views (per year)
Why is the platform so successful with consumers and companies?
Our motto “From problem to solution.” reflects the core idea behind Complaint24. We are not only focused on helping individual consumers resolve issues with companies, but also on sustainably improving customer service across the United Kingdom.
Our platform thrives on the exchange of experiences between consumers and doesn’t just reflect individual opinions. A complaint tells the full story of the customer experience from their perspective. This allows companies to adapt their customer management and increase satisfaction.
Both sides benefit from this. We believe the success of a company depends largely on the trust and satisfaction of its customers.
Founded in 2016
Headquarters in Stuttgart
One of the largest complaint platforms
Complaint letter templates from over 5,000 providers
Verified access directly to the company
Send complaints online instantly
Over 100,000 complaints per year
Over 3 million visitors per year
Over 10 million page views per year
Over 500,000 complaint letters created and sent
With Complaint24, we offer consumers the opportunity to contact companies with which they’ve had bad experiences and request a solution to their problems. At the same time, they can share their experiences with other consumers to help them make better purchasing decisions. Companies also have the chance to respond fairly and effectively to customer complaints and find quick, acceptable solutions for all involved.
This helps strengthen a company’s positive reputation in the market and build customer trust in the brand. Our goal is to bring about a shift in the United Kingdom — especially in the retail and service sectors — towards greater customer satisfaction and stronger, trust-based business relationships.
We identified that consumers lacked a free way to publicly share complaints and send them to the relevant companies. With Complaint24, we filled that gap — especially for those consumers who were often rejected by customer service. By making complaints public, consumers now have a much better chance of resolving their issue, as companies can no longer ignore dissatisfaction if they want to protect their reputation.
However, we don’t see ourselves purely as a consumer platform — we are a communication bridge between consumers and companies. This means companies also benefit by responding properly to complaints, strengthening customer relationships, and protecting their brand.
Complaint24 in the media