We are very pleased about your interest in our company and your visit to this website. Data protection is of particular importance to the management of Reklamation24 GmbH (hereinafter "Complaint24"). Therefore, we would like to inform you in the following privacy policy about the processing of your personal data in connection with your visit to our website and the use of the services offered on this website.
I. Definitions
This privacy policy uses the terms defined in Regulation 279/2016/EU (hereinafter GDPR). We would therefore like to inform you in advance about the most important terms as follows:
1. Personal Data
"Personal data" means any information relating to an identified or identifiable natural person (hereinafter "data subject"). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
2. Data Subject
"Data subject" refers to any identified or identifiable natural person whose personal data is processed by the controller. Whenever this privacy policy refers to a "data subject," it refers to you.
3. Processing
"Processing" means any operation or set of operations performed on personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, erasure, or destruction.
4. Controller
"Controller" refers to the natural or legal person, public authority, agency, or other body that alone or jointly determines the purposes and means of the processing of personal data.
II. General Information
Your personal data will only be processed to the extent permitted by law. Your personal data will be deleted or blocked as soon as it is no longer necessary for the purpose of storage. However, further storage may occur if required by European or national legislators under EU regulations, laws, or other provisions applicable to the controller. This can be the case, in particular, if the controller is legally required to store the data.
III. Name and Address of the Controller and Contact Details of the Data Protection Officer
The "Controller" in terms of the GDPR and other national data protection laws of the Member States, as well as other data protection regulations, is:
Reklamation24 GmbH
Represented by Managing Directors Daniel Dittus and Patrick Dittus
Paulinenstraße 10
70178 Stuttgart
Deutschland
E-Mail: info@complaint24.co.uk
www.complaint24.co.uk
IV. Provision of the Website and Creation of Log Files
When visiting this website, the system automatically collects data and information from the accessing computer system in accordance with Art. 6 (1) lit. f) GDPR and stores it in system log files.
The following data is collected in this process:
- Types and versions of browsers used,
- Operating system used by the accessing system,
- The website from which the accessing system reaches this website (so-called "referrer"),
- Date and time of access to this website,
- IP address (Internet Protocol),
- Internet service provider of the accessing system,
- Other similar data and information used to prevent attacks on our IT systems.
The mentioned data and information do not allow any conclusions about your identity. A combination of this data with other data sources does not take place. However, we reserve the right to retrospectively check this data if there are concrete indications of unlawful use of this website.
The temporary storage of the IP address and other data in log files by the system is necessary to:
- Optimize and correctly deliver the content of this website,
- Permanently ensure the functionality of our IT systems and website technology,
- Provide law enforcement authorities with the necessary information to investigate cyber-attacks.
The storage of the IP address is required for the duration of the session. This also represents our legitimate interest in data processing according to Art. 6 (1) lit. f) GDPR. The data is not evaluated for other purposes.
The data will be deleted as soon as they are no longer necessary for the above-mentioned purposes. For data collected to provide the website, this is done when the respective session ends. For data stored in log files, deletion occurs no later than seven days. Data that must be retained for evidentiary purposes are exempt from deletion until the respective incident is finally resolved.
V. Use of Cookies
This website uses cookies. Cookies are text files that are placed on a computer system via an internet browser. When visiting this website, a cookie may be placed on your operating system. This cookie contains a character string that enables unique identification of your browser upon repeated visits. The data collected through cookies regularly includes your IP address. The legal basis for this processing is Art. 6 (1) lit. f) GDPR. Cookies are not stored permanently but only for the duration of your visit to this website.
The processing of data serves to facilitate your use of this website. Some functions of this website cannot be provided without the use of cookies. It is necessary for the browser to be recognized even after a page change. Additionally, data processing serves to improve the quality of this website and its content.
Our legitimate interest in data processing according to Art. 6 (1) lit. f) GDPR is also based on these purposes.
You can prevent the placement of cookies on this website at any time by configuring your internet browser accordingly and thus permanently objecting to the setting of cookies. Instructions for this can usually be found on the website of your browser provider. However, we would like to point out that some functions of this website may no longer be available if you deactivate cookies individually.
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Your Rights
If your personal data is processed, you are a "data subject" within the meaning of the GDPR and have the following rights towards us:
According to Art. 15 GDPR, you have the right to request information about your personal data processed by us.
According to Art. 16 GDPR, you have the right to request the correction of inaccurate or incomplete personal data stored by us.
According to Art. 17 GDPR, you have the right to request the deletion of your personal data stored by us.
According to Art. 18 GDPR, you can request the restriction of the processing of your personal data.
According to Art. 21 GDPR, you have the right to object to the processing of your personal data.
According to Art. 77 GDPR, you have the right to lodge a complaint with the relevant supervisory authority.