Sainsbury's

Sainsbury's Complaints 8

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Most Read Complaints

Here you will find the most read complaints and experiences from the last 7 days about Sainsbury's.

View all 8 complaints

Company Details

Supermarket Online Food Ordering Service Grocery Store Grocery delivery service Convenience Store

Contact Information

Contact Sainsbury's customer service using the provided contact details.

Address
33 Holborn London EC1N 2HT United Kingdom
Customer Service Email
customer.service@sainsburys.co.uk
Write a complaint
Phone Number
020 7695 6000
44.7 /100
How is it calculated?
12/07/2025 - 11/07/2026
Reputation details

Response Rate

67%

Consumer Recommendation

33.3%

Resolution Rate

33%

Customer Service Rating

4/10

Response Rate

67%

Consumer Recommendation

33.3%

Resolution Rate

33%

Customer Service Rating

4/10
   Development View the development of Sainsbury's over the last 6 months
Satisfaction Index

Sainsbury's Complaints

Total 8 Submit Complaint

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Most Common Issues with Sainsbury's

25%

Delivery and shipping

25%

Other

12.5%

Product and quality

What do consumers say about Sainsbury's customer service?

Consumers rate Sainsbury's customer service after completing their complaint and share their experiences.

Problem Not Solved!

30 Apr 2026

The process is very slow, even though the situation is clear. It’s frustrating.

Would you recommend it?
No

Customer Service Rating
5/10

Were you contacted?
Yes

View Complaint

Problem Not Solved!

12 Feb 2026

X

Would you recommend it?
No

Customer Service Rating
0/10

Were you contacted?
No

View Complaint

Problem Solved!

16 Dec 2025

All done thanks

Would you recommend it?
Yes

Customer Service Rating
9/10

Were you contacted?
Yes

View Complaint

Ranking in the category

Supermarket

  • 1. Sainsbury's 44.7

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