Response Rate
Consumer Recommendation
Resolution Rate
Customer Service Rating
Response Rate
Consumer Recommendation
Resolution Rate
Customer Service Rating
Dissatisfied consumers submit complaints about Sainsbury's and share their experiences. How does customer service respond?
26 Nov 2025
#101
ResolvedI am writing to make a complaint about an item from my recent Sainsbury’s online order. After cooking and eating the dish, I noticed the taste was a bit strange. When I checked the packaging afterwards, I realised the product was past its use by date it had expired in March (23/03/225) I couldn’t b...
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7
27 Sep 2025
#85
This evening whilst eating a salad (Italian mixed leaf) purchased from the Bradford on Avon store on 25th September , my son discovered a live slug on his plate. This was extremely distressing and he was immediate sick. I have kept the remainder of the bag of salad and the now dead slug, and ha...
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13
08 Aug 2025
#75
Subject: Complaint Regarding Foreign Object Found in Lettuce – Kilburn High Road Store Dear Customer Service, I am writing to formally raise a complaint regarding a highly unpleasant experience I had with a product purchased from your store. On the morning of 07/08/2025 at around 10:00am, I...
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28
Get in touch with Sainsbury's customer service using the contact details provided.
33 Holborn
London
EC1N 2HT
United Kingdom
https://www.sainsburys.co.uk
customer.service@sainsburys.co.uk
Write a claimConsumers rate the customer service of Sainsbury's after completing their complaint and share their experience.
Problem Solved!
16 Dec 2025
All done thanks
Would you recommend it?
Yes
Customer Service Rating
9/10
Were you contacted?
Yes
Sainsbury's provides various channels for customers to resolve queries, report issues or submit complaints.
One of the simplest ways to get in touch with Sainsbury's is via email. You can send your complaint or query to the following address:
customer.service@sainsburys.co.uk
Make sure to include all relevant information to help with a quick resolution: reference number, date of incident, and a clear description of the issue.
If you prefer to speak directly with Sainsbury's’s customer service team, you can call the following number(s):
Have all important details ready (e.g. order number, registered email address, or date of incident) to help process your complaint efficiently.
If you wish to send a written complaint by post or would like to know the registered office of Sainsbury's, here is their official address:
Include all relevant details if you send a written complaint — such as your order number, contact details, and a clear explanation of the issue.
Sainsbury's offers a contact form on its official website. Visit the following link and look for a section such as “Contact”, “Customer Service” or similar:
From there, you can submit your query or complaint directly through the form provided by the company.
Our platform offers maximum transparency and safety when it comes to consumer complaints. Trust real experiences and verified content.
This page is not the official website of the company. If you wish, you can file your claim directly through the brand’s official channels or via regulatory authorities and dispute resolution bodies. All visible contact data, images, or logos are shown based on information provided by users and/or trademarks used by the company in its market presence and communications.