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Consumer Recommendation
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Response Rate
Consumer Recommendation
Resolution Rate
Customer Service Rating
Dissatisfied consumers submit complaints about SHEIN and share their experiences. How does customer service respond?
02 Jan 2026
#114
Buenas noches. Es la segunda vez que me pasa con esta plataforma. En dos ocasiones hice dos pedidos desde She In. En la plataforma me pone como entregado y con la firma de mi conserje, así como su DNI. Mi conserje NUNCA recibió el pedido. El modus operandi es que memorizan los datos personales d...
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22 Dec 2025
#112
I ordered some products on 29th November upto date i didn’t received because the evri misplaced the product they very irresponsible i need my money back I can’t wait more than this Order number:*****...
22 Jul 2025
#69
I received 2 texts at 3.00am and 4.00am to say my order has been delivered, that order was delivered around 19.00 and those texts woke myself and my husband up. You need to be clear where the order is being delivered and send the texts at a reasonable time...
18 Jul 2025
#53
The mobile phone holder arrived damaged - and the screw for the arm attaching to the holder is missing. It is not usable as won't hold weight of phone....
15 Jul 2025
#50
Why when I put items in my basket they start as a lower price but when I go to purchase them they go up in price?...
Get in touch with SHEIN customer service using the contact details provided.
Aldagte Tower
London
E1 8FA
United Kingdom
https://shein.co.uk
ukcsteam@shein.com
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Die häufigsten Probleme von SHEIN
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Delivery and shipping
SHEIN provides various channels for customers to resolve queries, report issues or submit complaints.
One of the simplest ways to get in touch with SHEIN is via email. You can send your complaint or query to the following address:
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If you wish to send a written complaint by post or would like to know the registered office of SHEIN, here is their official address:
Include all relevant details if you send a written complaint — such as your order number, contact details, and a clear explanation of the issue.
SHEIN offers a contact form on its official website. Visit the following link and look for a section such as “Contact”, “Customer Service” or similar:
From there, you can submit your query or complaint directly through the form provided by the company.
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