The following Terms and Conditions govern the use of the online platform operated by Reklamation24 GmbH, Paulinenstraße 10, 70178 Stuttgart (hereinafter referred to as "Operator") under the URL www.complaint24.co.uk (hereinafter referred to as "Platform").
I. Scope
The use of the Platform is exclusively subject to these Terms and Conditions.
Registering for the Platform implies acceptance of these Terms and Conditions. Any differing terms from the user will only be accepted if explicitly confirmed in writing by the Operator. They will not become part of the user agreement.
II. Registration
Registration is required to use the Platform. The user agreement is established with the user’s registration and the Operator’s confirmation of successful registration.
Registration and use of the Platform’s services are free of charge.
All data provided by the user during registration or later in the user profile must be truthful, current, and, unless marked as optional, complete.
The user is obliged to keep their password confidential and not disclose it to third parties. The Operator will not share the password chosen during registration with third parties, nor will it request it via phone, email, or internal communication channels. If the user notices any unauthorized use of their password or profile, they must inform the Operator.
III. Use of the Platform
The user agrees to:
Not manipulate, hack, or modify the Platform in any way, and not introduce any programs, viruses, worms, or other malicious codes (e.g., via HTML/JavaScript) onto the Platform.
Not send emails or other messages for commercial purposes to the email addresses listed on the Platform or to other users, and not use the Platform’s servers to send mass emails (spam).
If the user violates these Terms and Conditions, the Operator has the right to temporarily or permanently exclude them from using the services and/or restrict their usage.
IV. Publishing Content
The user is solely responsible for the content they publish with the intent of submitting it to businesses (hereinafter referred to as "published content"). Users are prohibited from posting false or defamatory complaints.
The user guarantees that their published content does not violate legal regulations or moral standards. Specifically, content must not be objectively false, threatening, abusive, racist, incite violence, defamatory, offensive, pornographic, intentionally misleading, harmful to minors, unconstitutional, or infringe upon the rights of third parties. If photos or videos uploaded by the user depict people, they must ensure they have obtained consent from all persons shown.
The user guarantees that their published content is free of viruses, worms, trojans, or other malicious programs or codes that could endanger or impair the functionality or existence of the Platform or its users.
The Operator has the right to block or delete content that violates these Terms and Conditions. The user has no right to request the removal of such blocks or the restoration of deleted content. Claims (especially damage claims) against the user remain reserved. If the Operator or a third party becomes aware of legal violations or breaches of these Terms and Conditions by the user, the relevant content will be deleted without prior notice after appropriate review.
V. Granting of Rights
The user grants the Operator a free, non-exclusive right to publish the uploaded content on the Platform.
If the user does not hold the rights to the published or uploaded content, they guarantee that the rightful owner has consented to the granting of these rights.
VI. Liability
The Operator is only liable if they, their vicarious agents, or legal representatives act with intent or gross negligence. This does not apply if essential contractual obligations are violated by the Operator, their vicarious agents, or legal representatives. Essential contractual obligations are those whose fulfillment enables the proper execution of the contract and on whose compliance the user regularly relies ("cardinal obligations").
Liability for the breach of a cardinal obligation due to slight negligence is limited to the typically foreseeable, contract-typical damage.
VII. Indemnification
The user agrees to indemnify the Operator against any third-party claims arising from a culpable violation of legal regulations or these Terms and Conditions by the user.
The Operator reserves the right to legally defend against such claims. The user shall support the Operator in defending against such claims by promptly, truthfully, and completely providing all necessary information for evaluating and defending against the claims. The user is liable for damages arising from the success of third-party claims, including legal defense costs.
VIII. Termination of Contract
The user may terminate the user agreement at any time without stating reasons and without any notice period. The termination must be made in writing at a minimum. The Operator will delete the user profile immediately after termination.
The Operator may terminate the contract without notice if the user repeatedly violates the Terms and Conditions despite being previously warned and asked to cease the violation, or if they publish content that violates Article IV of these Terms and Conditions.
Upon deletion of the profile, all personal data stored in the user profile will be permanently deleted and cannot be recovered. However, content created by the user (posts, comments, photos, etc.) will remain.
IX. Final Provisions
If any provision of these Terms and Conditions is invalid, the remaining provisions will remain valid.
If the user is a merchant under the German Commercial Code (HGB), the place of jurisdiction is the registered office of the Operator.