Vinted UK

I have money to receive from things I sold and I can't access my account at all. I need urgent help....

I have money to receive from things I sold and I can't access my account at all. I need urgent help.

I am writing to formally complain about a fraudulent transaction on Vinted involving the buyer pialondon, who claims to be a student but has kept an item after I agreed to refund. This behavior is highly suspicious and dishonest, and it appears the buyer may be exploiting the system to obtain goods ...

I am writing to formally complain about a fraudulent transaction on Vinted involving the buyer pialondon, who claims to be a student but has kept an item after I agreed to refund. This behavior is highly suspicious and dishonest, and it appears the buyer may be exploiting the system to obtain goods without paying.

Details:

Item sold: Dyson HP00 Hot & Cool Fan

Date of sale / transaction: 26 Nov 2025

Buyer: pialondon (claimed student)

Claimed issue: Buyer reported a used filter / damage

My action: I agreed to refund in good faith. I never agreed that the buyer could keep the item.

Outcome: The buyer has kept the Dyson HP00 and refuses to return it. The item is fully functional.

Buyer behavior: Blocked me from contacting them. Their conduct suggests intentional abuse of the platform to acquire items without payment.

Issue with Vinted:

Vinted processed the refund and cancelled the transaction without requiring the item to be returned.

I was never given an option to enforce the return.

Vinted continues to instruct me to contact the buyer directly, which is impossible because the buyer blocked me.

This demonstrates clear bias toward buyers and failure to protect sellers from dishonest users.

Impact / Loss:

Lost Dyson HP00 (approximate value £130)

Financial and material loss due to fraudulent buyer behavior

Request / Resolution:

Immediate investigation into the buyer pialondon for potential fraud / theft

The buyer must either return the Dyson HP00 or compensate the full value

Review and strengthen Vinted’s seller protection policies to prevent similar abuse

Evidence attached / available:

Screenshots of Vinted communication with buyer and support

Refund confirmation
Transaction record
Item photos
Evidence of buyer blocking me

This behavior is shameful and unacceptable, and I expect Vinted to take proper action to resolve this case.